We accept inquiries and requests via email.Furthermore, when making a request, please review the following guidelines:Thank you.

Please provide the following information:

1. Name
2. Email address
3. Address
4. Phone number
5. Type of service requested
6. Preferred date and time
7. Availability of parking space*

We will get back to you as soon as possible.

*Please indicate whether parking space is available or not.

To visit in a compact car, we kindly request information regarding the availability of parking space. If there is no parking space available, we will park nearby.

Please be aware that parking fees will be billed together with the service charges. Thank you for your understanding.

Thank you for letting me know that you'll be using translation software to respond, so there might be some variations in nuance. I understand, and please feel free to proceed with your questions or responses in English. If you have any questions or need assistance, just let me know!

Before making a reservation, please check these three points!

1. Ensure that each operation and function is working normally without any abnormalities or unusual noises.

2. Check for scratches, damages, or peeling paint on the surface and inside. Minor peeling is acceptable.

3. Confirm that disassembly for cleaning is not difficult due to aging or installation conditions.

Precautions before cleaning:

• If it becomes apparent during the process that disassembly of parts is difficult, the cleaning will be done to the extent possible within the limits of disassembly.
• Odors that persist may be due to materials like rubber soaking in the smell or areas that are impossible to clean, such as electronic display sections. In such cases, aeration and testing are recommended.
• Stubborn dirt, like mold, soaked into tile grout and rubber seals may not be completely removed.
• If there is paint, please be aware that cleaning may alter the appearance, especially if the item is used regularly.
• For products that are more than 10 years old, we regret to inform you that we cannot provide any warranty. This is because such products may have experienced significant degradation, and even minor contact might result in damage to the circuitry and components. Additionally, some manufacturers may have discontinued producing replacement parts.

Even for commercial or corporate customers, we cannot provide compensation for any operational difficulties that may arise due to these factors.

• In places where air conditioning units are installed on wallpaper or similar surfaces, it may result in watermarks or stains due to the nature of the material.

Precautions after cleaning:

• After cleaning, please inspect each cleaned area and check for any remaining dirt, malfunctions, etc., during a test run. If there are any issues with the cleaning process, please report them within one week, and we will address them in accordance with our terms of service.

• On the day of the "air conditioner" cleaning, improved heat efficiency may lead to condensation and the possibility of water dripping from the air vents. Therefore, please avoid placing electrical appliances like TVs under the air conditioner.

• After "range hood" cleaning, the removal of grease stains may result in a louder or quieter fan noise.

If you have any questions or concerns about the cleaning process, please feel free to contact us.

Regarding Compensation: Subject to Compensation:

1. If a claim is made within 7 days from the service date.
2. If the cause of the incident is due to the actions taken by our service staff and occurred during the service and within the service time, as specified in the service request.

Location of Incident:

If our service staff intentionally or negligently causes damage to your property, personal belongings, or harm to you or your family, our company will be responsible for compensation.

Compensation Amount:

The compensation amount will be determined by our insurance company, Tokyo Marine Nichido Fire Insurance Co., Ltd., based on their assessment of the damage (generally deemed reasonable).

Insurance Provider:

Tokyo Marine Nichido Fire Insurance Co., Ltd.

Please note that this translation is provided for reference purposes and may require further localization or adaptation for specific contexts or jurisdictions.